Frequently Asked Questions
Everything you need to know about your Ringke experience, from shipping to product protection.
Are Ringke cases compatible with wireless charging?
Yes, most Ringke cases are designed to be thin enough to support Qi-standard wireless charging and PowerShare. However, we recommend removing any metal plates or credit cards from the case before charging.
What is the 'Military Grade' protection standard mentioned on your products?
Many of our cases, such as the Fusion and Onyx series, meet MIL-STD 810G - 516.6 Certified Military Grade Drop Test standards. This means they have been tested to withstand drops from a height of 4 feet onto a hard surface multiple times.
How long does shipping take and do you provide tracking?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is processed, you will receive a confirmation email containing a tracking number to monitor your delivery status in real-time.
What is your return policy for electronic accessories?
We offer a 30-day return policy for items in their original packaging and unused condition. If you received a defective item or the wrong model, please contact our support team to initiate a free exchange.
How can I verify that my Ringke product is authentic?
All genuine Ringke products come in original branded packaging with a unique serial number or QR code. To ensure authenticity, we recommend purchasing directly from our official website or authorized marketplaces.
Do Ringke screen protectors work with ultrasonic fingerprint sensors?
Yes, our Dual Easy Film and specialized tempered glass protectors are engineered to be fully compatible with ultrasonic fingerprint technology found on high-end devices like the Samsung Galaxy S-series.